What got you here won’t scale
Integrated organization design—strategy, operations, and stakeholder experiences as one cohesive system—for mission-driven organizations at inflection points.
Built by operators who’ve scaled and stabilized organizations.
You've grown. Now cracks are showing.
Sound familiar? It should. These are the signs of normal growth. Your systems just haven't caught up. Because your organization wasn’t designed. It evolved. When you try to scale without integrated organization design, things become disjointed.
And you start seeing the signs everywhere.
The same problems keep coming back
You fix issues, but they resurface in different forms. The root causes remain hidden beneath surface symptoms.
Everything lives in silos
Strategy is created in one silo. Operations executes in another. Customer experience is someone else's job. There’s no connective tissue.
Stakeholder experiences are unpredictable
At times, it is excellent. Other times it falls short. You're trying to please everyone and satisfying no one.
Nothing works like it used to
What used to happen in one conversation now requires meetings and approvals. Everyone's waiting on leadership for answers, creating bottlenecks everywhere.
Losing what makes you special
You have a strategic plan, but teams don't know how it applies to their daily work. The mission that used to guide every decision now feels distant.
Your team isn't incapable. Your stakeholder experiences and systems just weren't designed; they evolved.
The solution isn't working harder. It's designing your organization as an integrated system—strategy, operations, and stakeholder experiences working in unison to deliver on your promise.
We've been where you are
We're not traditional consultants analyzing from the outside. We're operators who've built, scaled, and fixed organizations like yours.
Scaled a mission-driven company growing revenue 10x and headcount 2x
Founded for-profit companies and a non-profit organization
Stabilized organizations in crisis, with one growing 39%
Built systems serving thousands with average satisfaction rating of 9/10
Led strategy, operations, finance, revenue, product, service, programs, experience functions, and managed multi-million dollar budgets
Alaina Flowers
Founder
How we’re different
Most organizations work in pieces. One person or team creates the strategy. Another fixes processes. Someone else handles the customer journey. That seems fine on paper—distribute the work and move faster. But that’s theory, not reality.
Building piecemeal and managing in silos has been done before. It doesn’t work for mission-driven companies and nonprofits. When you optimize the parts of an organization separately, you sacrifice the whole, creating misalignment that slows you down and pulls away your focus.
Integrated organization design starts with a different premise—organizations work as systems. The experiences your stakeholders need should drive how you design your organization across all functions. Not the other way around. We take time to understand your unique context—the ecosystem you operate within, the experiences of your various stakeholder groups, and the interactions within your organization—and how it influences the effectiveness of your organization. We work with you to design an integrated organization where all elements work in unison to deliver on your promise to your stakeholders.
Experience, then operations
The average consultant starts with your numbers. We start by mapping what stakeholders actually experience—where journeys break down, where value is created or lost.
Prototype, then implement
A typical consultant will tell you to copy your competitors. We design solutions together, prototype them on a small scale, test with real stakeholders, gather data, iterate, then implement what’s proven.
Capability, not dependency
Our goal isn’t to create ongoing consulting work for ourselves. It’s to design systems that make your organization more effective and build your team’s capability to solve problems independently. We design adaptive systems that evolve with your organization.
Stakeholders as collaborators
Traditional consultants analyze for clients. They deliver their 200-page decks with recommendations and leave. We design with stakeholders, prototype, implement, and stay until it sticks.
Strategy as a creative endeavor
Strategy isn’t birthed from a spreadsheet. It’s a creative process that yields clarity and direction—a useful, usable tool that inspires stakeholders and aligns every decision to your purpose.
What to expect
A phased approach. Start with discovery research, then decide next steps.
A collaborative process that involves various stakeholders throughout the engagement.
01 | Separate signal from noise
02 | Define the overarching challenge
03 | Co-create possible solutions
04 | De-risk by testing prototypes
05 | Scale what works
Fees are determined by the scope and complexity of the engagement. No long-term contracts—engage us phase by phase. You get the research and recommendations for each phase, whether you continue to other phases or not.
What becomes possible
No two organizations are the same. No two engagements are the same. But addressing challenges at the root with integrated organization design can result in:
Strategic clarity
Clear vision, mission, values, and theory of change
Strategy, goals, and measurement
Path to scale, pivot, or expand
Time for leaders to focus on strategy and the future of the organization
Alignment between what your organization promises and what it delivers
Stakeholder loyalty
Deeper understanding of stakeholder needs and expectations
Consistent, high-quality experiences across all touch points
Faster time-to-value for customers or beneficiaries
Increased stakeholder engagement and retention
Clear roles and accountability structures for your team
Financial performance
Revenue growth without proportional headcount increases
Improved unit economics through operational efficiency
Increased team capacity without additional headcount or burnout
Better alignment of resources to outcomes
Operational alignment
Everything and everyone in the organization working in unison
Clear decision-making frameworks that reduce leadership bottlenecks
Scalable systems that grow with your organization
Reduction in time spent on recurring problems
For example, one organization scaled revenue 10x while maintaining 90%+ stakeholder satisfaction and only doubling headcount.
Who we work with
Mission-driven companies and nonprofits at inflection points—growth, pivots, and transitions—where there is more at stake than just revenue, and getting it right really matters.
Our sweet spot
We are best positioned to help organizations that are:
Mission-driven (for-profit or non-profit); we have deep expertise in education, health & wellness, economic mobility, human connection, and human development
Post product-market fit or have a proven program model
Operating with a $2MM+ annual budget
At a strategic inflection point, such as:
Scaling beyond founder-driven operations
Key leadership transition (e.g., new CEO)
Expanding products and/or services
Pivoting or emerging from a crisis
This isn't for everyone
We probably won’t be a good fit if you are:
Looking for analysts to benchmark your numbers against industry averages and create decks, rather than partners to blend creativity and data then implement solutions
In need of quick fixes or tactical project management, rather than the transformative work that will sustain your organization in the mid- and long-term
Wanting your team to stay completely hands-off, rather than develop their capabilities
Seeking product-market fit or haven’t yet validated a program model
Three ways to start
Subscribe | Free weekly insights on the fundamentals of integrated organization design
See if it is right for you | Free 30-min call to discuss your impossible problems and form hypotheses
Get your strategic clarity score | Measure how clear your organization’s strategy is to key stakeholders
Have a question for our team?