We work with for-profit companies and nonprofit organizations that:

• Aspire to develop a culture and approach to their work that is both human- and customer-centric.

• Was founded on a social mission or has a double- or triple-bottom-line strategy (e.g., B corps, public benefit corporations, philanthropic organizations, nonprofits, etc.)

• Are at an inflection point—growing or scaling, turning around a stagnant organization, considering a significant strategic pivot, or transitioning an executive in or out of the organization.

• Have at least one proven service, product, or program

• Likely works with an annual operating budget of at least $2MM

We do not provide immediate crisis stabilization—cash flow, interim leadership, conflict resolution. If that’s what you’re navigating, you will likely need different support first before we can help you transform your organization with a longer-term outlook.

The cost of our services depends on the size of your organization and the scope of the engagement.

Initial research typically takes 4–8 weeks. Full engagements (i.e., the 5 phases) vary and can run 3 months or longer.

After an initial conversation, we can give you a quote for the research phase, an estimate for what follows, and a tentative timeline.

A traditional consultant delivers analysis and recommendations, then leaves. We design solutions collaboratively with your team, minimize risk by prototyping before full implementation, and stay until changes are embedded. We build your team's capacity so you aren't reliant on us.

Hiring a new internal leader often shifts responsibility for an organization's problems without getting to the root. When a new leader enters, they inherit yesterday's challenges without time to build toward a sustainable future. We fix what's broken so that any leader you hire—now or later—inherits an organization designed to work, so they can focus on building the future of the organization instead of spending their days in a reactive state constantly putting out small fires.

Involved. In order for this to work for you, we have to work with you.

This work requires an investment of time from leadership, team members, and other stakeholders, especially during research and implementation.

Stakeholder involvement is part of the methodology. Teams trust solutions they help design. The collaborative process is what makes the work hold after we leave.

Every engagement begins with research; no exceptions. Research is the foundation for everything that follows.

After that, we scope collaboratively, one phase at a time. You can't skip phases, but you're never locked into the full engagement before you're ready.

Every engagement is customized based on what the research reveals, the problem we agree to solve, and what's actually feasible for your organization.

You operate independently with the systems, frameworks, and capabilities we built together.

Some organizations re-engage when they hit a new inflection point and want outside perspective to keep them honest. Others never need us again. We're not here to create dependency. We're here to help organizations doing important work do it better.

It depends on the partner.

For people helping execute your work (e.g., fractional executives, freelancers, agencies), we often involve them directly as we'd work with your full-time team.

For people supporting your leadership development (e.g., coaches, advisors), we collaborate when it makes sense.

We generally don't work alongside traditional management consultants. If you have specific partners in place, we're happy to talk through how that would work.